Quick outline
- Why I picked Laguna Suites
- Check-in and first look
- Room details (the good and the odd)
- Food, drinks, and the tiny pool vibe
- Beach access with the shuttle
- Bugs, noise, and Wi-Fi (yes, the real stuff)
- Staff, service, and the timeshare talk
- Getting around and money notes
- Who this place fits
- Final take + quick tips
Why I picked it
I wanted something quiet in the Hotel Zone. I also wanted a price that didn’t make my eyes water. Laguna Suites sat on the lagoon side, near the golf course, and it kept popping up when I searched. A quick scroll through the recent guest reviews on TripAdvisor confirmed it was exactly the kind of mellow spot I was after. I knew it wasn’t on the beach. But they said there was a shuttle to a sister hotel with beach chairs. That sounded fair. For readers who like an even deeper dive, my blow-by-blow photo diary of a Laguna Suites Cancun first-person stay lines up every little pro and con.
I booked four nights, mid-week in May. Hot. Breezy. Kind of perfect.
First look: small, calm, a little hidden
Check-in took maybe ten minutes. A cool towel and a smile helped. The lobby felt like a small living room—bright tile, a few plants, not fancy. Honestly, I liked that I wasn’t elbowing through big crowds.
You step out back and see the lagoon. The water sits still in the early morning. Birds skitter around the trees. You can smell sunscreen and a bit of salt in the air, even though the beach is across the road and a bit down.
The room: clean, simple, and yes, the AC rattle
My room was on the second floor with a small balcony that faced the lagoon. The bed was firm, not hard. Sheets were clean and cool. Housekeeping came daily and did a neat fold with the towels—cute touch.
Now the AC. Night one, it rattled like a loose coin in a dryer. Not loud, but nagging. I told the front desk in the morning. Maintenance showed up before lunch, tightened a panel, and it got way better. Ten-minute fix. I slept fine after that.
- Wi-Fi in the room: I ran a quick speed check—about 18 Mbps down, 12 up. By the pool it dipped to 8-ish. Good enough for a video call, but I wouldn’t stream a 4K movie there.
- Shower pressure: Strong. Water warmed up fast. Floor gets slick, so lay that bath mat down tight.
- Storage: Hanging space and a few drawers. Suitcase fit under the bench. Easy.
Food and drinks: breakfast wins, dinner is a mood
There’s a small on-site spot. Think calm music, fans spinning slow, and a view of the trees. Breakfast was my favorite. Simple eggs, chilaquiles with a little kick, fruit that tasted like actual fruit. Coffee was strong, not bitter. They also had a juice of the day—one morning it was guava, and I wanted a second glass.
Dinner felt more like a date vibe. I had grilled fish with lime and garlic. Tasty, but the menu is small. If you like options, you’ll want to wander. La Isla mall is a short bus ride, and I grabbed tacos there one night. Worth it.
Pool and spa: tiny but restful
The pool is small. I mean small. More “get cool and lounge” than “swim laps.” I liked it anyway. Shade in the afternoon, and I could read without someone splashing my book. There’s a spa room off to the side. I tried a 50-minute massage after a long day in the sun. Warm oil, quiet music, no chatter. I walked out sleepy and happy.
Beach situation: shuttle saves the day
Remember, no beach here. That’s the trade. But they run a shuttle to a sister resort on the beach (Park Royal Beach Cancun when I went). It took about 10 minutes with no traffic. I got a wristband and used their loungers and the beach bar. Sand was soft, water clear, and yes, it gets busy. I liked going early and leaving before the afternoon rush.
If you want waves at your door, this isn’t your match. If you like quiet nights and can shuttle to the beach, it works. On the flip side, if you’d rather splurge on a beachfront legend and skip shuttles entirely, here’s my honest take on staying at The Ritz-Carlton Cancún.
If you’d prefer to wake up with the waves right outside your window instead of catching a shuttle, consider nearby Ceiba del Mar, which offers a similarly relaxed vibe but sits directly on a beautiful stretch of beach.
Bugs, noise, and other little truths
- Bugs: You’re on the lagoon. Bring bug spray for dusk. Mosquitoes found my ankles on day two. After spray, I was fine.
- Noise: Nights were calm. You hear birds in the morning and the hum of AC units. I slept great.
- Smells: A faint lagoon smell near the back lawn, mostly at sunset. Normal for water like that.
Staff, service, and the timeshare chat
The staff was kind and quick. Fresh towels on request. Maintenance fix in a flash. One small hiccup: after check-in, a friendly staffer asked if I wanted a “welcome breakfast with a talk.” That’s the timeshare pitch. They were polite when I said no, and that was that. If you’re not into it, just say you’ve got plans and smile. Easy.
Getting around and money notes
I used the R1/R2 bus on Kukulcán Boulevard. It’s cheap and fast. La Isla is a quick ride. I walked to a nearby OXXO for water and snacks. Taxis in the Hotel Zone can get pricey. I paid 280 MXN one evening for a short hop when it rained. Worth it then, but the bus is your friend most days.
Room rate felt fair for the area, especially with the shuttle perk. If you’re hunting for deals or want to compare room categories before you commit, the Laguna Suites listing on Expedia often runs flash sales and lays out every amenity in one tidy page. Food on site was mid-priced. Not a bargain, not crazy.
Who this place fits
- Couples who want quiet nights and a soft morning.
- Solo travelers who like low-key, small hotel vibes.
- Beach lovers who don’t mind the shuttle trade-off.
- People who like value over flash.
And for couples eyeing an adults-only all-inclusive a bit farther south, my playful role-play review of Secrets Capri Riviera Cancún might help you decide if that resort matches your style.
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Who might not love it? Families that need big pools and kid clubs, or folks who want the ocean right outside the room.
Final take: a calm base with a beach backup
Laguna Suites felt like a pocket of calm in a busy strip. Clean room, kind staff, cozy pool, and a solid breakfast. The beach isn’t on site, but the shuttle fills the gap. The AC hiccup got fixed fast. Bugs at dusk are real, so plan for it. Would I stay again? For a quiet escape with beach access when I want it—yes.
Quick tips if you go
- Bring bug spray and a light sweater for windy nights.
- Ride the bus for short trips; save taxis for rain or late-night.
- Do breakfast on site—those chilaquiles hit the spot.
- Book the shuttle early on busy days.
- Ask for a lagoon-facing room if you like sunsets and birdsong.